Shipping Policy
Shipping Policy
We believe in thoughtful delivery. Just like our products.
Processing Time
All orders are packed with care and shipped within 1 business day from The Netherlands. We don’t ship on weekends or public holidays. During launches or busy periods, it may take a little longer, we appreciate your patience.
Shipping Costs
We offer free shipping in Europe on orders over €99. Below that threshold, shipping rates are calculated at checkout based on destination, weight, and service.
Delivery Times
Delivery timing depends on where you are and which shipping method you select. Customs and weather delays can happen, but we’ll always keep you in the loop.
Change of Address
Need to update your shipping address? Email us at bark@roughroughatelier.com as soon as possible. Once your order is packed, we may not be able to make changes.
Questions?
We’re here to help. Reach out anytime at bark@roughroughatelier.com
With love,
Rough Rough
| Country | Standard Shipping Time | Express Shipping |
|---|---|---|
| Austria | 2-5 Business Days | – |
| Australia | 5-9 Business Days | – |
| Belgium | 1 Business Day | – |
| Bulgaria | 3-6 Business Days | – |
| Canada | 5-9 Business Days | – |
| Croatia | 3-6 Business Days | – |
| Czechia | 5-8 Business Days | 4-6 Business Days |
| Denmark | 2-5 Business Days | – |
| Estonia | 5-8 Business Days | – |
| EU (Other) | 6-10 Business Days | 5-8 Business Days |
| Finland | 5-8 Business Days | 4-6 Business Days |
| France | 2-4 Business Days | – |
| Germany | 2-3 Business Days | – |
| Greece | 7-12 Business Days | – |
| Hong Kong | 3-7 Business Days | – |
| Hungary | 5-8 Business Days | – |
| Ireland | 7-12 Business Days | – |
| Israel | 5-9 Business Days | – |
| Italy | 6-10 Business Days | 4-6 Business Days |
| Japan | 6-8 Business Days | 4-7 Business Days |
| Latvia | 5-8 Business Days | – |
| Lithuania | 5-8 Business Days | – |
| Luxemburg | 2-5 Business Days | – |
| Mexico | 8-12 Business Days | – |
| Netherlands | 1 Business Day | – |
| New Zealand | 5-9 Business Days | – |
| Poland | 5-8 Business Days | 4-6 Business Days |
| Portugal | 5-8 Business Days | 4-6 Business Days |
| Rest of the World | 12-16 Business Days | 8-12 Business Days |
| Romania | 3-6 Business Days | – |
| Slovakia | 3-6 Business Days | – |
| Slovenia | 5-8 Business Days | – |
| South Korea | 7-15 Business Days | – |
| Spain | 5-8 Business Days | – |
| Sweden | 5-8 Business Days | 4-6 Business Days |
| Switzerland | 7-10 Business Days | 5-8 Business Days |
| United Arab Emirates | 5-9 Business Days | – |
| United Kingdom | 5-9 Business Days | 4-7 Business Days |
| United States | 5-9 Business Days | 4-7 Business Days |